Terms and Conditions of Booking

Thank you for choosing Smallwood House and we look forward to welcoming you. Please be aware that when making an accommodation booking you are entering into a contract with us and the following terms and conditions apply.

Price
The price payable includes en-suite accommodation, full Cumbrian breakfast, wifi, private parking and VAT for the number of nights stated on your booking. If anything else is included, for example an evening meal, this will also be stated on your booking. We reserve the right to change our prices at any time, but this will not affect previously confirmed bookings.

Deposit
A non-refundable deposit for the cost of the first night's accommodation is required to confirm all bookings. If you book 7 days or less before arrival you will be required to pay the full amount due for the whole of your stay.

Confirmation of Booking
Your booking will be completed when we acknowledge receipt of your booking request and deposit. Prior to that the booking will only be regarded as provisional.

Payment
We accept payment by credit or debit card. Please note that payment by credit card attracts a surcharge of 4%. We are still quite happy to accept personal cheques. Payment for any outstanding balance for the cost of your stay will be taken on departure.

Cancellation by you
In the unfortunate event that you have to cancel your booking more than 21 days before your arrival date you will lose your deposit, but you will not be charged for the remainder of your booking. However, where possible we will be happy to transfer your deposit to a booking made no more than 3 months in advance.

If you cancel 21 days or less before the arrival date, or if you fail to take up the booking ("no-show"), or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole of your booking, less any costs not incurred by us as a result of your cancellation.
Cancellations must be made or confirmed in writing. We recommend that you take out travel insurance which includes cover against cancellations. 

www.cancellationplan.co.uk or tel: 0845 520 1074

Non-Availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to find you alternative accommodation, however if this was not possible, or was unacceptable to you, then we would refund all monies paid by you. Our liability will not extend beyond this refund. In addition, whilst we will do our best to accommodate individual requests, we cannot always promise to reserve your preferred choice of room.

Damages and Breakages
We are sure that you will take care during your stay with us, and we acknowledge that accidents sometimes happen. Please report these as soon as they occur, particularly spillages which can be dealt with far more effectively immediately. We do reserve the right to charge to make good any damage or breakages which we consider was deliberately or recklessly caused. You will be notified in writing as soon as is reasonably practicable, if the damage is discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the damage.

Smoking Policy
Smallwood House is a no smoking establishment. If we find that guests have been smoking in the room, then we reserve the right to ask you to leave immediately. You will remain liable for the whole of the cost of your stay. Whether or not you are asked to leave, we also reserve the right to charge a sum equivalent to one night's stay if we are unable to re-let the room for 24 hours whilst it is fully aired and cleaned. Should it also be necessary for any further in-depth cleaning, we reserve the right to pass the costs on to you. You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered after you depart.

Our Liability
We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises unless caused by the negligence of us, or our employees.

Data
Some of the data gathered during the course of your booking may be held on computer. We would like to hold this data after your visit to be able to inform you of our future special offers. If you would prefer us not to hold this information please let us know.

Special Offer terms – May Facebook Voucher Offer

  • The usual terms and conditions of booking apply
  • Bookings are subject to availability
  • To receive your £25 voucher, like or share our Facebook page, then email us at enq@smallwoodhotel.co.ukusing the subject line ‘FACEBOOK’
  • The voucher can be used off any 2 night minimum stay where no other offer applies
  • During School Half Term and Bank Holidays 4 night minimum stay applies for voucher holders
  • The voucher is valid for 6 months from the date of issue 

 

 

 
 
Smallwood House
 
 
Smallwood House
 
 
Smallwood House